Last updated: September 21, 2026

At Kwanza Mall, we place great importance on protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, use our services, or communicate with us.

By using our site or providing us with your information, you acknowledge that you have read this Privacy Policy.

1. Data Controller

The data controller for the personal data collected via the Kwanza Mall website is:

Kwanza Mall

Website: [INSERT WEBSITE URL]

Email: [INSERT EMAIL ADDRESS]

If you have any questions regarding your personal data or wish to exercise your rights, you can contact us using the details provided above.

2. Personal Data We Collect

Depending on your use of our site and services, we may collect the following information:

Information You Provide Us

When you place an order or fill out a form, we may collect:

• First and last name

• Phone number

• Delivery address

• City and municipality

• Information necessary for delivery

• Ordered products

• Quantity of ordered products

• Order amount

• Information regarding your request or your communication with our customer service

In the context of Cash on Delivery, we may use your phone number and delivery information to confirm your order and arrange for its delivery.

Automatically Collected Information

When you visit our site, certain technical information may be automatically collected, including:

• IP address

• Device type

• Browser used

• Operating system

• Pages viewed

• Date and time of visit

• Source of your visit

• Interactions with our site

• Navigation information

This information may be collected using cookies, pixels, tags, and similar technologies.

3. How We Use Your Data

We may use your personal data for the following purposes:

Order Processing

• Recording and processing your order

• Verifying and confirming your order

• Contacting you regarding your order

• Arranging delivery

• Communicating your necessary information to the carrier or delivery partner

• Providing after-sales service

• Managing requests, returns, or complaints where applicable

Communication with Customers

We may use your contact details to:

• Call or contact you regarding your order

• Answer your questions

• Provide you with assistance

• Verify certain information needed for delivery

Improving Our Services

We may use certain information to:

• Improve our website

• Enhance user experience

• Analyze site usage

• Detect and resolve technical issues

• Enhance our products and services

Security and Fraud Prevention

We may also process certain data to:

• Detect fraudulent activities

• Prevent abusive or unauthorized orders

• Protect our site and systems

• Protect our customers and our business

4. Advertising and Marketing

With your consent when required by applicable regulations, we may use certain tracking and measurement technologies to:

• Measure the performance of our advertising campaigns

• Understand how visitors use our site

• Improve our advertisements

• Measure conversions

• Display more relevant advertisements

We may use advertising and analytics services provided by third parties, including Meta and Google, when these services are enabled on our site.

These services may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

You can manage certain preferences regarding cookies and marketing communications when the corresponding mechanisms are available.

5. Cookies and Similar Technologies

Our site may use cookies and similar technologies to ensure its operation and improve our services.

Cookies may be used in particular to:

• Ensure site functionality

• Remember certain preferences

• Understand site usage

• Measure performance

• Analyze traffic

• Measure advertising campaigns

• Enhance user experience

You can manage or disable certain cookies through your browser settings.

Disabling certain cookies may however affect some functions of the site.

When required by applicable regulations, we will ask for your consent before using certain categories of cookies or tracking technologies.

6. Who Do We Share Your Data With?

We may share certain personal data only when necessary to provide our services.

Recipients may include:

• Our delivery partners and carriers

• Our logistics service providers

• Our technical service providers

• Our hosting and e-commerce providers

• Our analytics and measurement service providers

• Our advertising partners, when applicable

• Our customer service providers

• Our security and fraud prevention service providers

• Our professional advisors when necessary

• Public authorities when the law requires us to do so

We limit the information shared to what is necessary for the intended purpose.

We do not sell your personal data.

7. Data Transfers to Other Countries

Some of our technical, advertising, hosting, analytics, or e-commerce service providers may be located outside of Côte d'Ivoire.

In such cases, certain personal data may be transferred or processed in other countries when necessary for the operation of our services.

When required by applicable regulations, we take appropriate measures to protect personal data during such transfers.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Data related to orders may be retained for as long as necessary:

• For processing and delivering the order

• For after-sales service

• For managing complaints and disputes

• For fraud prevention

• To comply with our legal and administrative obligations

Certain information may be retained longer when necessary or permitted by applicable regulations.

When the data is no longer necessary, it may be deleted, anonymized, or archived in accordance with applicable obligations.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal data against:

• Unauthorized access

• Loss

• Destruction

• Modification

• Unauthorized disclosure

• Misuse

However, no method of transmission or electronic storage can guarantee absolute security.

10. Your Rights

Under applicable regulations in Côte d'Ivoire, you have several rights regarding your personal data, including:

• Right to information about the use of your data

• Right of access to your personal data

• Right to rectification of inaccurate or incomplete data

• Right to object to certain processing

• Right to erasure or forgetting, when legal conditions are met

• Right to withdraw your consent, when processing is based on your consent

• Right to data portability, when conditions set by regulations are applicable

Exercising certain rights may be subject to the conditions and exceptions stipulated by applicable regulations.

To exercise your rights, you can contact us at the following address:

Email: [INSERT EMAIL ADDRESS]

We may ask you for certain information